Summary-SGC Infotech Chooses Ameyo as Its Base Technology for Improved SLA Adherence
Ameyo becomes the technology-of-choice for SGC Infotech - a major BPO service provider in Thailand. The latter was looking for a solution that is adaptable to changing market conditions and future growth. With Ameyo as its backend technology, SGC has established itself as a key player in the highly competitive international BPO segment.
Variation in the time zones was a major hurdle for SGC as they were unable to address the high connectivity required of international call centers. Ameyo not just automated the process of configuring the time zone on their lead list but being an early adopter of the solution helped them ensure quality performance and a significant increase in productivity.
Elaborating on the benefits of opting Ameyo, Mr. Vijay Kumar, Director of SGC Infotech says, "Our business is dynamic and we needed a solution that could match our expectations for quick implementation and changes without causing down-times. Out of many solutions evaluated, we finalized on to Ameyo. The software based technology is affordable and was able to not only match but surpass our expectations in terms of speed of deployment. We are today able to make changes at run-time with easy-to-use and powerful interfaces."
Thailand's BPO sector has been consciously focusing on matching up to stringent SLA's and improving the quality of services. In such a high-demanding scenario, a solution that can provide superior service quality along with increased profitability is the need. Being a robust solution, Ameyo's capability of delivering in very demanding business environments makes it a perfect fit for the BPO segment.
About SGC Infotech Ltd.:
SGC Infotech Limited is a Global Brand Leader and service provider, in the field of Software Development, Web Technologies, Computer Hardware and Software Installations and Maintenance, Customer Services and Call Center, Tele-Marketing Campaign, E-Commerce and Internet Marketing, Offshore process outsourcing and Information Technology. The mission of SGC Infotech is to be an effective part of value-chain of client and customers by providing high quality service at low cost, leveraging their offshore operations.
About Drishti (www.drishti-soft.com):
Drishti is a leading provider of Contact Center Software and Enterprise Communications Applications. Drishti offers communications solutions that empower enterprises to dynamically manage Business Processes, Interactions, Workforce and Service Levels on emerging Unified Communications (IP Telephony, Unified Messaging, Conferencing, Presence Management, and Application Collaboration), SOA (Service Oriented Architecture), and SaaS (Software as a service). Cutting-edge technologies from Drishti have been designed to add value to the businesses and pave way for a structured growth. Their customers enjoy significant benefits in terms of increase in efficiency levels, reduction in operational costs, flexibility to grow, consistent user experience and a demonstrable ROI.