Descartes' Routing, Mobile & Telematics Suite Part of John Lewis' Multi-channel Retailing Initiative
Descartes Systems Group (Nasdaq:DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announced that John Lewis Partnership has successfully deployed Descartes' Reservations and Route Planner solution to consolidate home deliveries for larger goods into one dynamic booking system. Descartes' solution has improved delivery fleet productivity and John Lewis' ability to sell value-added services to its customers.
Descartes' Reservations and Route Planner solution is part of Descartes' Routing, Mobile and Telematics suite. The solution allows John Lewis customers and employees to book delivery appointments in real-time on the website and at the point-of-sale. The solution models various service options, such as tighter time windows, and installation and disposal services, so retailers can increase their delivery service offerings. Unlike batch optimization solutions, the incremental dynamic optimization used by Reservations and Route Planner allows John Lewis to place orders on schedules in real-time, helping to ensure delivery routes are realistic, efficient and productive. The solution's web-based architecture allows high-speed automated booking, even in the peak holiday season, and enables centralized route planning for all of the United Kingdom. With high-quality results, delivery planners can manage delivery exceptions and concentrate on maintaining high customer services levels.
"Customer service is paramount at John Lewis and Descartes' Reservations and Route Planning solution are integral to our strategy of offering more extensive, but unified, delivery services across all of our channels," said Andrew Gay, Systems Manager John Lewis Partnership. "Descartes' advanced optimization capabilities and architecture were critical to bringing new delivery service options to our customers in an economically feasible way."
"We are thrilled to work with and see the benefits received by leading retailers such as John Lewis who have a vision for using customer service as a competitive weapon," said Chris Jones, EVP Marketing & Solutions Descartes. "Our Reservations and Route Planner solution breaks the myth that improved customer service must mean higher costs. Based on our experience, Descartes Reservations and Route Planner can increase revenues while decreasing delivery costs."
About John Lewis Partnership
The John Lewis Partnership operates 35 John Lewis shops across the UK (29 department stores and six John Lewis at home), johnlewis.com and 274 Waitrose supermarkets. The business has annual gross sales of over POUND8.2bn. It is the UK's largest example of worker co-ownership where all 76,500 staff are Partners in the business.
About Descartes
Descartes (TSX:DSG) (Nasdaq:DSGX) is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Descartes' B2B network, the Global Logistics Network, integrates more than 35,000 trading partners to our cloud-based Logistics Technology Platform to unite their businesses in commerce. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multi-modal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com.
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