Broadcast, Cable and Telecommunications Service Providers Now Have Power to Improve Customer Video Quality in the Palm of Their Hand
IneoQuest Technologies, Inc., the leader in High Availability Video Programming Solutions™ and global provider of advanced quality and service assurance solutions for Digital Video, today announced the development of the industry's first Apple® iPhone application to allow service providers to monitor and improve digital video quality remotely. The iVMS Mobile iPhone application provides executives, operations teams and OSS operators with a real-time detailed summary of the status of video quality by program, detailed analytics on programming and historical information to improve the immediate and long-term viability and performance of the network. As a result, the complexity of delivering digital video is simplified and customer experience is improved while saving operational expenses and time through remote execution.
Service providers currently turn to IneoQuest to monitor and improve the actual digital picture the consumer sees, the digital technologies used to deliver the digital picture and the control mechanisms used to deliver interactive services, like pay-per-view or video on demand. The iVMS Mobile iPhone application enhances these services with remote access and control for service provider executives, operations teams, OSS operators and field technicians. The iVMS Mobile iPhone application provides remote access to:
-- An immediate detailed summary of the current status of video quality by program with quality ratings and alarms for immediate attention;
-- A "program availability metric" - a simple, percentage-based measurement of each program's video quality over a 24-hour period;
-- Immediate access to additional performance details with one screen tap to solve problems live as if in the network operations center itself;
-- Live measurements of each program's media delivery index (MDI) across the network; and,
-- Detailed analytics and historical information on program quality by location; by day, week, and month; by error type, etc. for benchmarking and continuous improvement.
The application can also be used to drill down to specific program quality and the overall program health, especially important for executives to meet internal QoS and SLAs. It provides real-time video snapshots of the actual content currently being played over the network, with a simple color scheme to highlight the quality of its current state. Programs can be sorted by their overall health or alphabetically, with detailed real-time program information provided, all with a single touch of the screen.
Service providers could also offer this capability to enhance current customer service interaction. The iVMS Mobile iPhone application could allow consumers to message service providers directly about outages or other video quality issues, without having to pick up the phone. This capability would enable users to select the program in which they saw an error and touch the appropriate button to report the issue. This touch would send the date and time of the error, as well as a GPS location of the user, to the service provider, allowing an operations team to see the real-time trends that are developing and correlate that information with data from their monitoring solutions. As a result, issues can be resolved at a fraction of the time it would take to field customer complaint calls. For the consumer, it would save time on reporting issues and waiting for resolutions, allowing them to post issues even when their broadband service is down, and would enable service providers to confirm if the problem is isolated or a larger issue.
"Frustrating issues that directly affect the consumer, including black screens, frozen video images, audio problems and slow delivery of video on demand, must be automatically detected, fixed immediately and reduced over the long term in order for service providers to meet customer demand and grow their business," said Marc A. Todd, CEO of IneoQuest. "The IneoQuest iVMS Mobile iPhone application is the first to make these capabilities mobile and extends the ownership of video quality improvements to executives, operations teams, OSS operators and technicians, and even one day, the consumer."
See images of the iVMS Mobile iPhone application at work by visiting http://www.ineoquest.com/ivms-mobile.
About IneoQuest Technologies
IneoQuest Technologies, Inc., the leader in High Availability Video Programming Solutions, is a global provider of advanced quality and service assurance solutions for digital video, serving customers in the telephony, cable, broadcast and network equipment industries worldwide. The company enables its customers to design, build, deploy and manage digital video networks with unique combinations of hardware, software, and services. Headquartered in Mansfield, Massachusetts, IneoQuest has sales operations in North America, Europe, Asia, and South America. More information is available at www.IneoQuest.com.
Apple, the Apple logo, iPod, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPhone is a trademark of Apple Inc.
Contact: Amanda Munroe
SHIFT Communications for IneoQuest
IneoQuest@shiftcomm.com
617-779-1816