Bangkok Bank extends assistance to retail customers to December 31, 2021 in line with the BOT's relief measures. The bank is committed to taking care of customers with a range of measures to reduce their financial burden.
In response to the BOT's phase three relief measures Bangkok Bank is extending its assistance period to December 31, 2021. Measures to reduce customers' financial burden include extending the credit limit, consolidating debt and tailoring solutions, emphasizing its status as the 'trusted partner' for customers in all situations.
Bangkok Bank Director and Senior Executive Vice President Suvarn Thansathit said that in line with the BOT's phase three relief measures to help the retail customers of financial institutions who are affected by Covid-19, Bangkok Bank is extending the period for these customers to request assistance from June 30, 2021 to December 31, 2021. The assistance measures cover credit card customers and personal loan customers under supervision as well as mortgage and home equity loan customers.
"The bank is committed to taking care of customers by giving them relief that can support them during difficult situations such as the during the Covid-19 epidemic. All retail customers, including those who have previously received assistance from the bank but who are still experiencing difficulties due to the most recent outbreak, can request additional support."
Mr. Suvarn said that the bank offers many assistance measures to retail customers to reduce their short-term financial burden so they have sufficient money to live on. The measures are tailored to suit each customer's situation and include reduced installment payments, loan holidays for principal payments, loan holidays for principal payments plus pay partial interest, loan holidays for installment payments, longer repayment terms, and switching from short-term liquidity loans to long-term loans. All credit cardholders are automatically eligible for the minimum repayment rate until 2022.
Customers with mortgages can opt for repayment holidays, lower installment payments, adjust the repayment conditions, and extend the term of their loans. They may also consolidate their debts by combining other unsecured loans with their Bangkok Bank home loan to reduce the interest burden from unsecured loans.
"The bank understands and cares about its customers, especially in the current situation when they are having difficulties in living and working. Since last year, the bank has gradually delivered various support measures to reduce the financial burden of customers and has now extended the assistance period. This is to ensure that our customers are well taken care of by the bank that has always been their 'trusted partner' staying by their side in all situations," said Mr. Suvarn.
Affected customers can get more information about the measures and make their loan request via https://www.bangkokbank.com/COVID19-Update, scan the attached QR Code, or visit a bank branch. Meanwhile, customers who are not severely affected or able to pay loan installments can also apply for loans and make loan repayments as usual.
For more information, please visit www.bangkokbank.com, Bangkok Bank Line Official or call Bualuang Phone 1333 or (66) 0 2645 5555.