Krungthai Panich Insurance Public Company Limited or KPI assures that the company is unaffected by the COVID-19 pandemic. The company enhances services and policy requirements to meet customer needs, accommodate a variety of lifestyles, and keep up with technological advancements through the KPI Contact Center. In 2022, KPI has launched a new Contact Center system that integrates customer information from various contact channels. This allows customer service agents to provide more convenient, faster, and high-quality services through the Omni-Channel. The most recent solution was developed to further KPI's goals of developing high quality services that meet the needs of all customers.
The new KPI Contact Center was developed through the integration of cutting-edge technology with a customer data management system that works across all contact channels such as voice, non-voice, and social media. The Omni-Channel Contact Center service allows customer service agents to provide fast and efficient services. The development of customer service will improve services in all aspects, including customer data connectivity, internal communications, and task tracking. KPI focuses on improving the skills of KPI Contact Center employees to have a thorough understanding of all products and services, as well as encouraging all employees to be service-oriented. In the previous year, the company conducted a satisfaction survey of customers who visited the KPI Contact Center, the results show a guaranteed satisfaction score of 95.51% (Data as of February 2022).
Dr. Pongpanu Damrongsiri, President of Krungthai Panich Insurance Public Company Limited, revealed that "KPI is committed to providing services that exceed customer expectations. We focus on developing working systems that use cutting-edge technology to accommodate changes that occur, particularly those caused by economic conditions or the impact of COVID-19. As these changes affect consumer expectations and confidence in the insurance industry, KPI, as an insurance company with high financial stability and a subsidiary of Krungthai Bank with over 69 years of underwriting experience, is confident and ready to take care of all our insurance policy holders."
Contact the new KPI Contact Center for inquiries, insurance products, insurance policy holder services, claims service and others at 0 2624 1111, Line Official Account: @kpiinsurance, website www.kpi.co.th Facebook: https://www.facebook.com/krungthai.panich.insurance and KPI's social media pages