KPI Contact Center grasps 7 best awards 2 years in a row from TCCTA Contact Center Awards 2023 organized by the Thai Contact Center Trade Association. These awards are aimed to give recognition to organizations whose Contact Centers prove to have outstanding performance in various aspects at the national level. This year KPI received 2 awards under corporate category which are Gold Award for The Best Professional Management Contact Center and Bronze Award for The Best Customer Satisfaction Contact Center. The other 5 awards under the individual category include The Best Contact Center Manager of the Year; The Best Contact Center Supervisor of the Year and 3 awards for The Best Contact Center Agent of the Year.
Ms. Suchavadee Sanganong President of Krungthai Panich Insurance Public Company Limited or KPI revealed that "KPI is pleased and proud of our Contact Center team who are committed to upgrade their standards in all aspect even though the team was just formed in the year 2022. All the 7 awards that we won for two years in a row have again emphasized our mission to deliver the best experience to our customers.
"Even though our KPI Contact Center received satisfactory score up to 96.6% in 2023 we will continue to develop and upgrade our standard both in technology and system as well as the potential of staff to address the needs of our customers."
Suchavadee added that the 2 awards under the corporate category we got have reflected how professional and efficiency we are while the other 5 awards under the individual category have shown that our company has taken a lot of attention in developing our staff potential and performance as well as promoting their attitude to be proud of their duties in being part to help and make the customers happy and increase the company's creditability at the same time."
The TCCTA Contact Center Awards play important role in raising the standard of the Thai contact center industry and encourage organizations to move towards to become a hub of contact center for the Asia Pacific region. KPI continues to seize this success opportunity in order to reach the ultimate goal which is the impression and satisfaction of all customers.