![KTC Empowers Its Employees Through Six Sigma Course Led by Master Black Belt and Offers Green Belt Certifications](/img/files/20240321/iq8025a41f797cb84a8a53e68d992e49b8.jpg)
"KTC" or Krungthai Card Public Company Limited, recently launched a Six Sigma Green Belt training course at "KTC" Main Conference Room, 11th floor, UBC II building, under the guidance of Ms. Chanidapa Suriya, Head of Customer Service and Business Support "KTC", who holds the prestigious title of Master Black Belt, certified by the Global Six Sigma Experts Institute in the United States. As a lecturer and training coach, her objective is to enhance the skills of KTC's middle management executives, enabling them to effectively apply Six Sigma techniques to streamline work processes and drive superior business outcomes. This includes the ability to enrich customer experiences, reduce operational costs, and boost profits through the successful execution of Six Sigma improvement initiatives at the Certified Green Belt level. Executives from various departments have undergone a comprehensive 9-week training course covering areas such as Customer Service & Business Support / Operations Control & Merchant Operations / Merchant Acquiring / Recovery / Auto Loan / Item Processing and Process Development. Additionally, they presented quality development projects aligned with the organization's strategic objectives and operational plans and were awarded a Green Belt certification.
Mr. Panumas Teerasantikul, a participant in the training program who presented a project aimed at increasing the success rate in selling loan products over the phone expressed, "The Six Sigma course can be adapted to create tangible results professionally as seen from the outcomes which exceeded our expectations. The methodologies we've learned can be seamlessly integrated into other work processes, without additional costs."
Miss Wiriya Klom-on, Presenter of the Improve Agent Productivity on Process Dispute project, aimed to enhance work efficiency by reducing process turnaround times, allowing the same number of employees to handle increased workloads, reflected on her experience with Six Sigma training, "I am grateful for the opportunity KTC provides its employees to expand their skills and continually challenge themselves. I was impressed by our instructor (Master Black Belt) who passionately gave knowledge to us. Additionally, the support and guidance from our team of mentors were important in the success of our project. Through this training, I've learned effective project management principles and have developed additional skills and knowledge. I've also applied Six Sigma thinking to team management, resulting in increased efficiency within our team."
Six Sigma is an internationally embraced methodology across diverse industries that enhances business process efficiency and quality. Recognized for its tangible results, Six Sigma follows a structured approach, beginning with problem identification and the formulation of improvement plans, all while prioritizing customer needs. Its DMAIC method includes Define: identifying issues in products or processes / Measure: collecting data to assess current processes / Analyze: conducting analyses to pinpoint underlying factors causing problems / Improve: devising and implementing solutions to rectify issues, often involving data analysis and testing for effectiveness, and Control: implementing systems to maintain fixes and prevent future problems. Six Sigma uses statistical techniques to aid in data analysis, necessitating data collection and analysis to identify areas for improvement and drive significant changes, resulting in cost reduction and increased profits for the organization.