Recently, Bolt Thailand partnered with the Raks Thai Foundation to organize a special training activity titled "Boosting Confidence, Driving Safely with Bolt." This initiative reflects Bolt's continued commitment to enhancing safety in its services. The goal of the activity was to raise awareness about creating a safe and respectful environment by emphasizing the importance of setting both physical and mental boundaries between drivers and passengers, which is key to ensuring smooth and safe journeys. Clear boundaries not only create a secure atmosphere for both drivers and passengers but also boost confidence, fostering a positive experience for all parties involved.
This activity was supported by the Raks Thai Foundation, an organization dedicated to promoting sustainable development and gender equality. The foundation contributed valuable insights on human rights and preventing rights violations in the workplace. Atiya Kulkobkiat, a representative from Raks Thai Foundation, said, "We see the importance of this training and are committed to building understanding and awareness of human rights among all stakeholders. Collaborating with Bolt on this initiative is a great opportunity to empower both drivers and passengers to maintain appropriate boundaries and ensure every journey is safe and respectful of human rights principles."
During the event, Bolt also demonstrated its key safety features for both drivers and riders:
- Audio trip recording: The trip recording feature offers drivers and riders the possibility to trigger an in-app audio recording if they ever feel uncomfortable during a ride.
- Trip Sharing: Bolt's trip sharing feature is an extra layer of safety for drivers and riders by allowing them to share the status of a trip in real time.
- SOS button: it allows riders and drivers to get in contact with the police by simply pushing a button.
- Share my ride: this feature enables riders and drivers to share a link with their real-time journey information.
- In-app calls: in-app calls and messaging will be available on the app so phone numbers of riders and drivers will not have to be disclosed unless necessary.
- Trip Anomaly Detection: If a vehicle has not been moving for longer than a certain time period, a ticket will be created to the safety team with a title Trip anomaly detected.
- Rider Verification: As part of this in-app feature, new riders to the platform will be asked to take a selfie before they are able to place a ride-hailing order. For the selfie to be valid, it needs to be an authentic picture of a physically present person, with the face clearly visible.
- Driver Selfie Checks - verify the person using the driver account is really who they say they are.
These features play a vital role in providing both drivers and riders with confidence and peace of mind, ensuring a smooth and worry-free journey.
The event also provided an opportunity for drivers to share their experiences and feedback with Bolt and the Raks Thai Foundation teams, helping to improve service quality. Drivers were encouraged to engage in discussions about how to handle various situations they might encounter at work, and the exchange of ideas was lively and enjoyable.
Nathadon Suksiritarnan, Bolt Thailand's General Manager, said, "This ongoing initiative provides valuable insights into maintaining appropriate boundaries during journeys. It's an excellent opportunity to gather real feedback from users, which helps us improve our services to meet the needs of both drivers and passengers. Creating a safe space between drivers and passengers is a crucial first step in fostering a safer environment that extends to the broader community."
Bolt underscores the importance of safety as its top priority, ensuring every ride is a positive and memorable experience for both drivers and passengers. This collaboration with the Raks Thai Foundation is a significant step in reaffirming Bolt's commitment to leading the way in providing safe, respectful, and professional transportation in Thailand.