AXA Insurance Thailand has confirmed that its home insurance policies issued before 28 March 2025 will cover damages resulting from the Mw 7.7 earthquake in Myanmar. The level of coverage varies depending on the specific terms of each policy. Policyholders are advised to refer to the "Table of Coverage" in their policy documents to verify the extent of their protection. Guillaume Mirabaud, Chief Executive Officer of AXA Insurance Thailand, stated: "AXA is closely monitoring the recent earthquake. Our utmost priority is to support and serve our customers during this difficult time. We have mobilised our dedicated claims team to ensure that all related claims are processed efficiently and urgently so our policyholders receive timely assistance and the care they need." He added, "On behalf of AXA Insurance Thailand, I wish to extend my deepest condolences to all individuals and families affected by this unfortunate event ? whether through personal injury or damage to property. Our thoughts are with those impacted, and we stand ready to provide support wherever possible."
AXA Insurance Thailand has strengthened its claims support operations to ensure affected customers receive timely and accessible assistance. Policyholders who have experienced property damage are encouraged to contact AXA's 24/7 claims service through the following channels:
- AXA Hotline: 02-118-8111
- Email: axathai@axa.co.th
- Website: axa.co.th
- Official LINE account: @AXAThailand
To expedite claims, customers should prepare the following information:
- Full name of the policyholder
- Policy number
- Brief description of the damage sustained
- Preferred contact number and name of the person reporting the claim
AXA Insurance Thailand reaffirms its role as a trusted partner in times of uncertainty, working diligently to support its customers with care and efficiency.
For more information on details about AXA's home and family insurance policies, visit https://u.axa.co.th/homeprnews25
Remark: Terms and conditions of coverage and underwriting as specified by AXA, the Insured should understand them before making the decision.